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Henan Robetaa New Energy Co., Ltd.

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Performance
  • ≤1h
    average response time
  • 100.0%
    on-time delivery rate
  • -
    {0} orders
Design-based customization
Full customization
Raw-material traceability identification
Finished product inspection
DOT
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Profile
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by TüVRheinland
Overview
Company registration date2023-11-23
Floor space(㎡)248
Accepted languagesEnglish
Years exporting1
Years in industry1
Certifications
DOTPRODUCT21689
Production capabilities
Quality control
Product Support traceability of raw materialsYes
Product inspection methodInspection of all products, According to client's requirement
Quality control conducted on all production linesYes
QA/QC inspectors2
Trade background
Main marketsNorth America(20%), South America(20%), Southeast Asia(12%)
Main client typesRetailer, Wholesaler, For private use
R&D capabilities
Customization optionscustomized on demand, sample processing, graphic processing
R&D engineers2
R&D engineer education levels1 graduate, 1 juniorCollege
Reviews (3)
1.7 /5
  • Supplier service
    2.3
  • On-time shipment
    1.6
  • Product quality
    1.3
Very unsatisfied with the whole process. it took twice a as long and cost more then double what was quoted. Information for delivery and assembly and part to assemble were poorly given. I would never buy from here again

    Response from supplier:

    We are sorry for the bad shopping experience you had. Regarding the delivery date, it took the equipment manufacturer 52 days to deliver the large gas oven you wanted to us, which delayed our delivery and we have been constantly urging them. Regarding the pickup, a forklift is required for all purchases of large items, and this fee is necessary. Some parts were damaged during transportation, and we have purchased insurance for you, and there will be compensation for you. We will also deliver the damaged parts to you free of charge. We are also constantly improving to bring more satisfactory products and services to our customers.
    21 Sep 2024
    So a few things the build time took twice as long and the delivery took twice as long then quoted. The quality is poor. The roof is leaking the second day. Assembly in full was not conveyed. You have to assemble both axle, all four tire, you have to assemble the brake system the exhaust system and wiring for the power. You have to rent two fork lift trucks to remove it from its crate, you have to buy Jack stands to set it on while you assemble everything. you have to buy a rivet gun. There are holes cut in the frame in the wrong place. Also make sure you know that delivery fee will double, plus customs charges between $4,000 and $8000 to declare it.. delivery will cost you another $1500 because you cant pick it up yourself. Then the cost of renting fork lift truck and all the tools you will need to put it together. I started out with a cost of $16000 and ended up paying $30,000. That's not including what I lost in business because it was 55 days late. The quality is poor.

      Response from supplier:

      We are sorry for the bad shopping experience you had. Regarding the delivery date, it took the equipment manufacturer 52 days to deliver the large gas oven you wanted to us, which delayed our delivery and we have been constantly urging them. Regarding the pickup, a forklift is required for all purchases of large items, and this fee is necessary. Some parts were damaged during transportation, and we have purchased insurance for you, and there will be compensation for you. We will also deliver the damaged parts to you free of charge. We are also constantly improving to bring more satisfactory products and services to our customers.
      21 Sep 2024
      See all reviews
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